Shipping & Delivery Terms
Dispatch Time
- All orders are processed and dispatched within 3-5 business days from the date of order confirmation.
- In case of any unforeseen delays, customers will be notified via email.
Shipping Timeline
- Once dispatched, orders typically take 3-7 business days to reach the delivery address, depending on the shipping destination and courier service.
- Remote locations may experience slightly longer delivery times.
Shipping Partners
- We partner with reliable courier services to ensure safe and timely delivery. Tracking details will be provided once the order is shipped.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment confirmation.
- Any customs duties, taxes, or additional charges applicable in the destination country will be the responsibility of the customer.
Delivery Policy
- Deliveries will be made to the address provided at checkout. Please ensure that all details are accurate to avoid delays.
- If the delivery is unsuccessful due to incorrect address details or unavailability of the recipient, re-delivery charges may apply.
Damaged or Lost Shipments
- If your order arrives damaged, please report it within 48 hours with clear images and a short video of the package.
- In case of a lost shipment, we will coordinate with the courier service and provide resolution based on the investigation.
For any shipping-related queries, please contact us at care@pinecraftinternational.com.